01 / LIVE CES AUDITREAL-TIME FRICTION SCANNER
HOW HARD ARE YOUR
CUSTOMERS
WORKING?
Paste your product URL or pick your vertical. We intercept your friction points and burn a CES score onto the screen — live, before you scroll.
—
AWAITING SCAN
14INDUSTRIES BENCHMARKED
2.4M+FRICTION SIGNALS INDEXED
98.3%CHURN EVENTS PREDICTED
02 / INDUSTRY BENCHMARK
REAL SCORES.
REAL CHURN.
Anonymized CES data from 2,400+ companies. Hover any row for the friction insight. Click to expand.
LIVE DATASET
12
COMPANIES INDEXED
INDUSTRY:
SIZE:
INDUSTRYSEGMENTRESOLVE
Vertex Cloud▼ IMPROVING
SaaSEnterprise1.91041.8hLOWMeridian SaaS▼ IMPROVING
SaaSMid-Market2.13124.2hLOWIronclad SaaS▼ IMPROVING
SaaSEnterprise2.42183.1hLOWDrifter Travel▼ IMPROVING
TravelSMB3.15435.1hLOWApex Checkout— STABLE
E-CommerceEnterprise3.48916.8hMEDIUMJetstream Air— STABLE
TravelMid-Market3.89877.4hMEDIUMSolera Commerce▲ WORSENING
E-CommerceSMB4.27629.3hHIGHNimbus Health— STABLE
HealthcareMid-Market4.31,87611.2hHIGHCascade Pay▲ WORSENING
FinServMid-Market4.81,34014.7hHIGHVolta Telecom▲ WORSENING
TelecomEnterprise5.14,41222.1hHIGHThornwood Health▲ WORSENING
HealthcareEnterprise5.23,20119.8hCRITICALCrestline Bank▲ WORSENING
FinServSMB5.72,10318.4hCRITICALDATA ANONYMIZED · UPDATED FEB 2026 · 12 RECORDS SHOWN
03 / JOURNEY EXPLORER
ONE CUSTOMER.
23 HOURS.
4 CONTACTS.
Click each touchpoint to reveal the effort cost. Watch the score climb. This is what CSAT misses.
LOW EFFORT NODE
HIGH EFFORT / ESCALATION
JOURNEY START
SELECT A NODE TO REVEAL EFFORT DATA
TOTAL JOURNEY EFFORT
5.6
OPTIMAL PATH EFFORT
1.8
UNNECESSARY FRICTION
3.8×
CHURN PROBABILITY
34%
04 / BOARD-READY PROOF
0%
CHURN REDUCTION
Median across 340 deployments in first 90 days
0%
TICKET DEFLECTION
Self-serve resolution after friction mapping
0.0×
FASTER RESOLUTION
When effort signals route to the right agent tier
0.0pts
CES IMPROVEMENT
90-day average after Effort Sensor install
FIELD REPORTS
"Our CSAT was 4.2/5 while 18% of customers were quietly churning. Effort showed us the 3 friction points CSAT couldn't see. We fixed them in 6 weeks."
Rebecca Thornton
VP Customer Experience
Cascade Pay
CES BEFORE → AFTER
4.8→2.9
3 FIELD REPORTS
CHURN REDUCED 31% ◆TICKET DEFLECTION 47% ◆4.1× FASTER RESOLUTION ◆CES DROP 2.3 PTS ◆BOARD DECK READY ◆2.4M SIGNALS INDEXED ◆REAL-TIME FRICTION ALERTS ◆14 INDUSTRIES BENCHMARKED ◆
CHURN REDUCED 31% ◆TICKET DEFLECTION 47% ◆4.1× FASTER RESOLUTION ◆CES DROP 2.3 PTS ◆BOARD DECK READY ◆2.4M SIGNALS INDEXED ◆REAL-TIME FRICTION ALERTS ◆14 INDUSTRIES BENCHMARKED ◆
05 / INSTALL THE SENSOR
INSTALL THE
EFFORT
SENSOR.
One script tag. Intercepts friction across every ticket, flow, and funnel in under 48 hours. No SDK. No restructuring. The sensor runs silent until a score matters.
01
PASTE ONE SCRIPT TAG
Works on any stack. Shopify, Next.js, Rails, raw HTML.
02
EFFORT MAPS YOUR FLOWS
Automatic touchpoint detection within 24h of traffic.
03
SCORES BURN IN
Live CES dashboard, journey maps, and friction alerts.
SOC 2 TYPE IIGDPR COMPLIANTNO PII STORED48H ONBOARDING
FREE FULL AUDIT
RUN A FULL AUDIT FREE
Work email + company size. That's it. No demo call required. Score arrives in your inbox within 24 hours.